Title 49

PART 375

Part 375 - Transportation Of Household Goods In Interstate Commerce; Consumer Protection Regulations

PART 375 - TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS Authority:49 U.S.C. 13102, 13301, 13501, 13704, 13707, 13902, 14104, 14706, 14708; subtitle B, title IV of Pub. L. 109-59; and 49 CFR 1.87. Source:68 FR 35091, June 11, 2003, unless otherwise noted.

49:5.1.1.2.18.1SUBPART A
Subpart A - General Requirements
49:5.1.1.2.18.1.6.1SECTION 375.101
   375.101 Who must follow the regulations in this part
49:5.1.1.2.18.1.6.2SECTION 375.103
   375.103 What are the definitions of terms used in this part
49:5.1.1.2.18.1.6.3SECTION 375.105
   375.105 What are the information collection requirements of this part
49:5.1.1.2.18.2SUBPART B
Subpart B - Before Offering Services to My Customers
49:5.1.1.2.18.2.6SUBJGRP 6
   Liability Considerations
49:5.1.1.2.18.2.6.1SECTION 375.201
   375.201 What is my normal liability for loss and damage when I accept goods from an individual shipper
49:5.1.1.2.18.2.6.2SECTION 375.203
   375.203 What actions of an individual shipper may limit or reduce my normal liability
49:5.1.1.2.18.2.7SUBJGRP 7
   General Responsibilities
49:5.1.1.2.18.2.7.3SECTION 375.205
   375.205 May I have agents
49:5.1.1.2.18.2.7.4SECTION 375.207
   375.207 What items must be in my advertisements
49:5.1.1.2.18.2.7.5SECTION 375.209
   375.209 How must I handle complaints and inquiries
49:5.1.1.2.18.2.7.6SECTION 375.211
   375.211 Must I have an arbitration program
49:5.1.1.2.18.2.7.7SECTION 375.213
   375.213 What information must I provide to a prospective individual shipper
49:5.1.1.2.18.2.8SUBJGRP 8
   Collecting Transportation Charges
49:5.1.1.2.18.2.8.8SECTION 375.215
   375.215 How must I collect charges
49:5.1.1.2.18.2.8.9SECTION 375.217
   375.217 How must I collect charges upon delivery
49:5.1.1.2.18.2.8.10SECTION 375.219
   375.219 May I extend credit to shippers
49:5.1.1.2.18.2.8.11SECTION 375.221
   375.221 May I use a charge or credit card plan for payments
49:5.1.1.2.18.3SUBPART C
Subpart C - Service Options Provided
49:5.1.1.2.18.3.9.1SECTION 375.301
   375.301 What service options may I provide
49:5.1.1.2.18.3.9.2SECTION 375.303
   375.303 If I sell liability insurance coverage, what must I do
49:5.1.1.2.18.4SUBPART D
Subpart D - Estimating Charges
49:5.1.1.2.18.4.9.1SECTION 375.401
   375.401 Must I estimate charges
49:5.1.1.2.18.4.9.2SECTION 375.403
   375.403 How must I provide a binding estimate
49:5.1.1.2.18.4.9.3SECTION 375.405
   375.405 How must I provide a non-binding estimate
49:5.1.1.2.18.4.9.4SECTION 375.407
   375.407 Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate
49:5.1.1.2.18.4.9.5SECTION 375.409
   375.409 May household goods brokers provide estimates
49:5.1.1.2.18.5SUBPART E
Subpart E - Pick Up of Shipments of Household Goods
49:5.1.1.2.18.5.9SUBJGRP 9
   Before Loading
49:5.1.1.2.18.5.9.1SECTION 375.501
   375.501 Must I write up an order for service
49:5.1.1.2.18.5.9.2SECTION 375.503
   375.503 Must I write up an inventory
49:5.1.1.2.18.5.9.3SECTION 375.505
   375.505 Must I write up a bill of lading
49:5.1.1.2.18.5.10SUBJGRP 10
   Weighing the Shipment
49:5.1.1.2.18.5.10.4SECTION 375.507
   375.507 Must I determine the weight of a shipment
49:5.1.1.2.18.5.10.5SECTION 375.509
   375.509 How must I determine the weight of a shipment
49:5.1.1.2.18.5.10.6SECTION 375.511
   375.511 May I use an alternative method for shipments weighing 3,000 pounds or less
49:5.1.1.2.18.5.10.7SECTION 375.513
   375.513 Must I give the individual shipper an opportunity to observe the weighing
49:5.1.1.2.18.5.10.8SECTION 375.515
   375.515 May an individual shipper waive his/her right to observe each weighing
49:5.1.1.2.18.5.10.9SECTION 375.517
   375.517 May an individual shipper demand re-weighing
49:5.1.1.2.18.5.10.10SECTION 375.519
   375.519 Must I obtain weight tickets
49:5.1.1.2.18.5.10.11SECTION 375.521
   375.521 What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery
49:5.1.1.2.18.6SUBPART F
Subpart F - Transportation of Shipments
49:5.1.1.2.18.6.11.1SECTION 375.601
   375.601 Must I transport the shipment in a timely manner
49:5.1.1.2.18.6.11.2SECTION 375.603
   375.603 When must I tender a shipment for delivery
49:5.1.1.2.18.6.11.3SECTION 375.605
   375.605 How must I notify an individual shipper of any service delays
49:5.1.1.2.18.6.11.4SECTION 375.607
   375.607 What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date
49:5.1.1.2.18.6.11.5SECTION 375.609
   375.609 What must I do for shippers who store household goods in transit
49:5.1.1.2.18.7SUBPART G
Subpart G - Delivery of Shipments
49:5.1.1.2.18.7.11.1SECTION 375.701
   375.701 May I provide for a release of liability on my delivery receipt
49:5.1.1.2.18.7.11.2SECTION 375.703
   375.703 What is the maximum collect-on-delivery amount I may demand at the time of delivery
49:5.1.1.2.18.7.11.3SECTION 375.705
   375.705 If a shipment is transported on more than one vehicle, what charges may I collect at delivery
49:5.1.1.2.18.7.11.4SECTION 375.707
   375.707 If a shipment is partially lost or destroyed, what charges may I collect at delivery
49:5.1.1.2.18.7.11.5SECTION 375.709
   375.709 If a shipment is totally lost or destroyed, what charges may I collect at delivery
49:5.1.1.2.18.8SUBPART H
Subpart H - Collection of Charges
49:5.1.1.2.18.8.11.1SECTION 375.801
   375.801 What types of charges apply to subpart H
49:5.1.1.2.18.8.11.2SECTION 375.803
   375.803 How must I present my freight or expense bill
49:5.1.1.2.18.8.11.3SECTION 375.805
   375.805 If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance
49:5.1.1.2.18.8.11.4SECTION 375.807
   375.807 What actions may I take to collect the charges upon my freight bill
49:5.1.1.2.18.9SUBPART I
Subpart I - Penalties
49:5.1.1.2.18.9.11.1SECTION 375.901
   375.901 What penalties do we impose for violations of this part
49:5.1.1.2.18.9.11.2.2APPENDIX Appendix A
   Appendix A to Part 375 - Your Rights and Responsibilities When You Move