Title 39

PART 3055

Part 3055 - Service Performance And Customer Satisfaction Reporting

PART 3055 - SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING Authority:39 U.S.C. 503, 3622(a), 3652(d) and (e); 3657(c). Source:75 FR 38742, July 6, 2010, unless otherwise noted.

39:1.0.2.20.21.1SUBPART A
Subpart A - Annual Reporting of Service Performance Achievements
39:1.0.2.20.21.1.1.1SECTION 3055.1
   3055.1 Annual reporting of service performance achievements.
39:1.0.2.20.21.1.1.2SECTION 3055.2
   3055.2 Contents of the annual report of service performance achievements.
39:1.0.2.20.21.1.1.3SECTION 3055.3
   3055.3 Reporting exceptions.
39:1.0.2.20.21.1.1.4SECTION 3055.4
   3055.4 Internal measurement systems.
39:1.0.2.20.21.1.1.5SECTION 3055.5
   3055.5 Changes to measurement systems, service standards, service goals, or reporting methodologies.
39:1.0.2.20.21.1.1.6SECTION 3055.6
   3055.6 Addition of new market dominant products or changes to existing market dominant products.
39:1.0.2.20.21.1.1.7SECTION 3055.7
   3055.7 Special study.
39:1.0.2.20.21.1.1.8SECTION 3055.20
   3055.20 First-Class Mail.
39:1.0.2.20.21.1.1.9SECTION 3055.21
   3055.21 Standard Mail.
39:1.0.2.20.21.1.1.10SECTION 3055.22
   3055.22 Periodicals.
39:1.0.2.20.21.1.1.11SECTION 3055.23
   3055.23 Package Services.
39:1.0.2.20.21.1.1.12SECTION 3055.24
   3055.24 Special Services.
39:1.0.2.20.21.1.1.13SECTION 3055.25
   3055.25 Nonpostal products. [Reserved]
39:1.0.2.20.21.2SUBPART B
Subpart B - Periodic Reporting of Service Performance Achievements
39:1.0.2.20.21.2.1.1SECTION 3055.30
   3055.30 Periodic reporting of service performance achievements.
39:1.0.2.20.21.2.1.2SECTION 3055.31
   3055.31 Contents of the Quarterly Report of service performance achievements.
39:1.0.2.20.21.2.1.3SECTION 3055.32
   3055.32 Measurement systems using a delivery factor.
39:1.0.2.20.21.2.1.4SECTION 3055.45
   3055.45 First-Class Mail.
39:1.0.2.20.21.2.1.5SECTION 3055.50
   3055.50 Standard Mail.
39:1.0.2.20.21.2.1.6SECTION 3055.55
   3055.55 Periodicals.
39:1.0.2.20.21.2.1.7SECTION 3055.60
   3055.60 Package Services.
39:1.0.2.20.21.2.1.8SECTION 3055.65
   3055.65 Special Services.
39:1.0.2.20.21.2.1.9SECTION 3055.70
   3055.70 Nonpostal products. [Reserved]
39:1.0.2.20.21.3SUBPART C
Subpart C - Reporting of Customer Satisfaction
39:1.0.2.20.21.3.1.1SECTION 3055.90
   3055.90 Reporting of customer satisfaction.
39:1.0.2.20.21.3.1.2SECTION 3055.91
   3055.91 Consumer access to postal services.
39:1.0.2.20.21.3.1.3SECTION 3055.92
   3055.92 Customer Experience Measurement Surveys.