Appendix C to Part 1194 - Functional Performance Criteria and Technical Requirements
36:3.0.9.1.10.0.5.3.18 : Appendix C
Appendix C to Part 1194 - Functional Performance Criteria and
Technical Requirements Table of Contents Chapter 3: Functional
Performance Criteria 301 General 302 Functional Performance
Criteria Chapter 4: Hardware 401 General 402 Closed Functionality
403 Biometrics 404 Preservation of Information Provided for
Accessibility 405 Privacy 406 Standard Connections 407 Operable
Parts 408 Display Screens 409 Status Indicators 410 Color Coding
411 Audible Signals 412 ICT with Two-Way Communication 413 Closed
Caption Processing Technologies 414 Audio Description Processing
Technologies 415 User Controls for Captions and Audio Descriptions
Chapter 5: Software 501 General 502 Interoperability with Assistive
Technology 503 Applications 504 Authoring Tools Chapter 6: Support
Documentation and Services 601 General 602 Support Documentation
603 Support Services Chapter 7: Referenced Standards 701 General
702 Incorporation by Reference Chapter 3: Functional Performance
Criteria 301 - General
301.1 Scope. The requirements of Chapter 3 shall apply to
ICT where required by 508 Chapter 2 (Scoping Requirements), 255
Chapter 2 (Scoping Requirements), and where otherwise referenced in
any other chapter of the Revised 508 Standards or Revised 255
Guidelines.
302 Functional Performance Criteria
302.1 Without Vision. Where a visual mode of operation is
provided, ICT shall provide at least one mode of operation that
does not require user vision.
302.2 With Limited Vision. Where a visual mode of
operation is provided, ICT shall provide at least one mode of
operation that enables users to make use of limited vision.
302.3 Without Perception of Color. Where a visual mode of
operation is provided, ICT shall provide at least one visual mode
of operation that does not require user perception of color.
302.4 Without Hearing. Where an audible mode of operation
is provided, ICT shall provide at least one mode of operation that
does not require user hearing.
302.5 With Limited Hearing. Where an audible mode of
operation is provided, ICT shall provide at least one mode of
operation that enables users to make use of limited hearing.
302.6 Without Speech. Where speech is used for input,
control, or operation, ICT shall provide at least one mode of
operation that does not require user speech.
302.7 With Limited Manipulation. Where a manual mode of
operation is provided, ICT shall provide at least one mode of
operation that does not require fine motor control or simultaneous
manual operations.
302.8 With Limited Reach and Strength. Where a manual
mode of operation is provided, ICT shall provide at least one mode
of operation that is operable with limited reach and limited
strength.
302.9 With Limited Language, Cognitive, and Learning
Abilities. ICT shall provide features making its use by
individuals with limited cognitive, language, and learning
abilities simpler and easier.
Chapter 4: Hardware 401 General
401.1 Scope. The requirements of Chapter 4 shall apply to
ICT that is hardware where required by 508 Chapter 2 (Scoping
Requirements), 255 Chapter 2 (Scoping Requirements), and where
otherwise referenced in any other chapter of the Revised 508
Standards or Revised 255 Guidelines.
EXCEPTION: Hardware that is assistive technology shall not be
required to conform to the requirements of this chapter.
402 Closed Functionality
402.1 General. ICT with closed functionality shall be
operable without requiring the user to attach or install assistive
technology other than personal headsets or other audio couplers,
and shall conform to 402.
402.2 Speech-Output Enabled. ICT with a display screen
shall be speech-output enabled for full and independent use by
individuals with vision impairments.
EXCEPTIONS: 1. Variable message signs conforming to 402.5 shall
not be required to be speech-output enabled.
2. Speech output shall not be required where ICT display screens
only provide status indicators and those indicators conform to
409.
3. Where speech output cannot be supported due to constraints in
available memory or processor capability, ICT shall be permitted to
conform to 409 in lieu of 402.2.
4. Audible tones shall be permitted instead of speech output
where the content of user input is not displayed as entered for
security purposes, including, but not limited to, asterisks
representing personal identification numbers.
5. Speech output shall not be required for: The machine
location; date and time of transaction; customer account number;
and the machine identifier or label.
6. Speech output shall not be required for advertisements and
other similar information unless they convey information that can
be used for the transaction being conducted.
402.2.1 Information Displayed On-Screen. Speech output
shall be provided for all information displayed on-screen.
402.2.2 Transactional Outputs. Where transactional
outputs are provided, the speech output shall audibly provide all
information necessary to verify a transaction.
402.2.3 Speech Delivery Type and Coordination. Speech
output shall be delivered through a mechanism that is readily
available to all users, including, but not limited to, an industry
standard connector or a telephone handset. Speech shall be recorded
or digitized human, or synthesized. Speech output shall be
coordinated with information displayed on the screen.
402.2.4 User Control. Speech output for any single
function shall be automatically interrupted when a transaction is
selected. Speech output shall be capable of being repeated and
paused.
402.2.5 Braille Instructions. Where speech output is
required by 402.2, braille instructions for initiating the speech
mode of operation shall be provided. Braille shall be contracted
and shall conform to 36 CFR part 1191, Appendix D, Section
703.3.1.
EXCEPTION: Devices for personal use shall not be required to
conform to 402.2.5.
402.3 Volume. ICT that delivers sound, including speech
output required by 402.2, shall provide volume control and output
amplification conforming to 402.3.
EXCEPTION: ICT conforming to 412.2 shall not be required to
conform to 402.3.
402.3.1 Private Listening. Where ICT provides private
listening, it shall provide a mode of operation for controlling the
volume. Where ICT delivers output by an audio transducer typically
held up to the ear, a means for effective magnetic wireless
coupling to hearing technologies shall be provided.
402.3.2 Non-private Listening. Where ICT provides
non-private listening, incremental volume control shall be provided
with output amplification up to a level of at least 65 dB. A
function shall be provided to automatically reset the volume to the
default level after every use.
402.4 Characters on Display Screens. At least one mode of
characters displayed on the screen shall be in a sans serif font.
Where ICT does not provide a screen enlargement feature, characters
shall be 3/16 inch (4.8 mm) high minimum based on the uppercase
letter “I”. Characters shall contrast with their background with
either light characters on a dark background or dark characters on
a light background.
402.5 Characters on Variable Message Signs. Characters on
variable message signs shall conform to section 703.7 Variable
Message Signs of ICC A117.1-2009 (incorporated by reference,
see 702.6.1).
403 Biometrics
403.1 General. Where provided, biometrics shall not be
the only means for user identification or control.
EXCEPTION: Where at least two biometric options that use
different biological characteristics are provided, ICT shall be
permitted to use biometrics as the only means for user
identification or control.
404 Preservation of Information Provided for Accessibility
404.1 General. ICT that transmits or converts information
or communication shall not remove non-proprietary information
provided for accessibility or shall restore it upon delivery.
405 Privacy
405.1 General. The same degree of privacy of input and
output shall be provided to all individuals. When speech output
required by 402.2 is enabled, the screen shall not blank
automatically.
406 Standard Connections
406.1 General. Where data connections used for input and
output are provided, at least one of each type of connection shall
conform to industry standard non-proprietary formats.
407 Operable Parts
407.1 General. Where provided, operable parts used in the
normal operation of ICT shall conform to 407.
407.2 Contrast. Where provided, keys and controls shall
contrast visually from background surfaces. Characters and symbols
shall contrast visually from background surfaces with either light
characters or symbols on a dark background or dark characters or
symbols on a light background.
407.3 Input Controls. At least one input control
conforming to 407.3 shall be provided for each function.
EXCEPTION: Devices for personal use with input controls that are
audibly discernable without activation and operable by touch shall
not be required to conform to 407.3.
407.3.1 Tactilely Discernible. Input controls shall be
operable by touch and tactilely discernible without activation.
407.3.2 Alphabetic Keys. Where provided, individual
alphabetic keys shall be arranged in a QWERTY-based keyboard layout
and the “F” and “J” keys shall be tactilely distinct from the other
keys.
407.3.3 Numeric Keys. Where provided, numeric keys shall
be arranged in a 12-key ascending or descending keypad layout. The
number five key shall be tactilely distinct from the other keys.
Where the ICT provides an alphabetic overlay on numeric keys, the
relationships between letters and digits shall conform to ITU-T
Recommendation E.161 (incorporated by reference, see
702.7.1).
407.4 Key Repeat. Where a keyboard with key repeat is
provided, the delay before the key repeat feature is activated
shall be fixed at, or adjustable to, 2 seconds minimum.
407.5 Timed Response. Where a timed response is required,
the user shall be alerted visually, as well as by touch or sound,
and shall be given the opportunity to indicate that more time is
needed.
407.6 Operation. At least one mode of operation shall be
operable with one hand and shall not require tight grasping,
pinching, or twisting of the wrist. The force required to activate
operable parts shall be 5 pounds (22.2 N) maximum.
407.7 Tickets, Fare Cards, and Keycards. Where tickets,
fare cards, or keycards are provided, they shall have an
orientation that is tactilely discernible if orientation is
important to further use of the ticket, fare card, or keycard.
407.8 Reach Height and Depth. At least one of each type
of operable part of stationary ICT shall be at a height conforming
to 407.8.2 or 407.8.3 according to its position established by the
vertical reference plane specified in 407.8.1 for a side reach or a
forward reach. Operable parts used with speech output required by
402.2 shall not be the only type of operable part complying with
407.8 unless that part is the only operable part of its type.
407.8.1 Vertical Reference Plane. Operable parts shall be
positioned for a side reach or a forward reach determined with
respect to a vertical reference plane. The vertical reference plane
shall be located in conformance to 407.8.2 or 407.8.3.
407.8.1.1 Vertical Plane for Side Reach. Where a side
reach is provided, the vertical reference plane shall be 48 inches
(1220 mm) long minimum.
407.8.1.2 Vertical Plane for Forward Reach. Where a
forward reach is provided, the vertical reference plane shall be 30
inches (760 mm) long minimum.
407.8.2 Side Reach. Operable parts of ICT providing a
side reach shall conform to 407.8.2.1 or 407.8.2.2. The vertical
reference plane shall be centered on the operable part and placed
at the leading edge of the maximum protrusion of the ICT within the
length of the vertical reference plane. Where a side reach requires
a reach over a portion of the ICT, the height of that portion of
the ICT shall be 34 inches (865 mm) maximum.
407.8.2.1 Unobstructed Side Reach. Where the operable
part is located 10 inches (255 mm) or less beyond the vertical
reference plane, the operable part shall be 48 inches (1220 mm)
high maximum and 15 inches (380 mm) high minimum above the
floor.
407.8.2.2 Obstructed Side Reach. Where the operable part
is located more than 10 inches (255 mm), but not more than 24
inches (610 mm), beyond the vertical reference plane, the height of
the operable part shall be 46 inches (1170 mm) high maximum and 15
inches (380 mm) high minimum above the floor. The operable part
shall not be located more than 24 inches (610 mm) beyond the
vertical reference plane.
407.8.3 Forward Reach. Operable parts of ICT providing a
forward reach shall conform to 407.8.3.1 or 407.8.3.2. The vertical
reference plane shall be centered, and intersect with, the operable
part. Where a forward reach allows a reach over a portion of the
ICT, the height of that portion of the ICT shall be 34 inches (865
mm) maximum.
407.8.3.1 Unobstructed Forward Reach. Where the operable
part is located at the leading edge of the maximum protrusion
within the length of the vertical reference plane of the ICT, the
operable part shall be 48 inches (1220 mm) high maximum and 15
inches (380 mm) high minimum above the floor.
407.8.3.2 Obstructed Forward Reach. Where the operable
part is located beyond the leading edge of the maximum protrusion
within the length of the vertical reference plane, the operable
part shall conform to 407.8.3.2. The maximum allowable forward
reach to an operable part shall be 25 inches (635 mm).
407.8.3.2.1 Operable Part Height for ICT with Obstructed
Forward Reach. The height of the operable part shall conform to
Table 407.8.3.2.1.
Table 407.8.3.2.1 - Operable Part Height
for ICT With Obstructed Forward Reach
Reach depth
Operable part height
Less than 20
inches (510 mm)
48 inches (1220 mm)
maximum.
20 inches (510 mm)
to 25 inches (635 mm)
44 inches (1120 mm)
maximum.
407.8.3.2.2 Knee and Toe Space under ICT with Obstructed
Forward Reach. Knee and toe space under ICT shall be 27 inches
(685 mm) high minimum, 25 inches (635 mm) deep maximum, and 30
inches (760 mm) wide minimum and shall be clear of
obstructions.
EXCEPTIONS: 1. Toe space shall be permitted to provide a clear
height of 9 inches (230 mm) minimum above the floor and a clear
depth of 6 inches (150 mm) maximum from the vertical reference
plane toward the leading edge of the ICT.
2. At a depth of 6 inches (150 mm) maximum from the vertical
reference plane toward the leading edge of the ICT, space between 9
inches (230 mm) and 27 inches (685 mm) minimum above the floor
shall be permitted to reduce at a rate of 1 inch (25 mm) in depth
for every 6 inches (150 mm) in height.
408 Display Screens
408.1 General. Where provided, display screens shall
conform to 408.
408.2 Visibility. Where stationary ICT provides one or
more display screens, at least one of each type of display screen
shall be visible from a point located 40 inches (1015 mm) above the
floor space where the display screen is viewed.
408.3 Flashing. Where ICT emits lights in flashes, there
shall be no more than three flashes in any one-second period.
EXCEPTION: Flashes that do not exceed the general flash and red
flash thresholds defined in WCAG 2.0 (incorporated by reference,
see 702.10.1) are not required to conform to 408.3.
409 Status Indicators
409.1 General. Where provided, status indicators shall be
discernible visually and by touch or sound.
410 Color Coding
410.1 General. Where provided, color coding shall not be
used as the only means of conveying information, indicating an
action, prompting a response, or distinguishing a visual
element.
411 Audible Signals
411.1 General. Where provided, audible signals or cues
shall not be used as the only means of conveying information,
indicating an action, or prompting a response.
412 ICT With Two-Way Voice Communication
412.1 General. ICT that provides two-way voice
communication shall conform to 412.
412.2 Volume Gain. ICT that provides two-way voice
communication shall conform to 412.2.1 or 412.2.2.
412.2.1 Volume Gain for Wireline Telephones. Volume gain
conforming to 47 CFR 68.317 shall be provided on analog and digital
wireline telephones.
412.2.2 Volume Gain for Non-Wireline ICT. A method for
increasing volume shall be provided for non-wireline ICT.
412.3 Interference Reduction and Magnetic Coupling. Where
ICT delivers output by a handset or other type of audio transducer
that is typically held up to the ear, ICT shall reduce interference
with hearing technologies and provide a means for effective
magnetic wireless coupling in conformance with 412.3.1 or
412.3.2.
412.3.1 Wireless Handsets. ICT in the form of wireless
handsets shall conform to ANSI/IEEE C63.19-2011 (incorporated by
reference, see 702.5.1).
412.3.2 Wireline Handsets. ICT in the form of wireline
handsets, including cordless handsets, shall conform to TIA-1083-B
(incorporated by reference, see 702.9.1).
412.4 Digital Encoding of Speech. ICT in IP-based
networks shall transmit and receive speech that is digitally
encoded in the manner specified by ITU-T Recommendation G.722.2
(incorporated by reference, see 702.7.2) or IETF RFC 6716
(incorporated by reference, see 702.8.1).
412.5 Real-Time Text Functionality. [Reserved].
412.6 Caller ID. Where provided, caller identification
and similar telecommunications functions shall be visible and
audible.
412.7 Video Communication. Where ICT provides real-time
video functionality, the quality of the video shall be sufficient
to support communication using sign language.
412.8 Legacy TTY Support.ICT equipment or systems with
two-way voice communication that do not themselves provide TTY
functionality shall conform to 412.8.
412.8.1 TTY Connectability. ICT shall include a standard
non-acoustic connection point for TTYs.
412.8.2 Voice and Hearing Carry Over. ICT shall provide a
microphone capable of being turned on and off to allow the user to
intermix speech with TTY use.
412.8.3 Signal Compatibility. ICT shall support all
commonly used crossmanufacturer non-proprietary standard TTY signal
protocols where the system interoperates with the Public Switched
Telephone Network (PSTN).
412.8.4 Voice Mail and Other Messaging Systems. Where
provided, voice mail, autoattendant, interactive voice response,
and caller identification systems shall be usable with a TTY.
413 Closed Caption Processing Technologies
413.1 General. Where ICT displays or processes video with
synchronized audio, ICT shall provide closed caption processing
technology that conforms to 413.1.1 or 413.1.2.
413.1.1 Decoding and Display of Closed Captions. Players
and displays shall decode closed caption data and support display
of captions.
413.1.2 Pass-Through of Closed Caption Data. Cabling and
ancillary equipment shall pass through caption data.
414 Audio Description Processing Technologies
414.1 General. Where ICT displays or processes video with
synchronized audio, ICT shall provide audio description processing
technology conforming to 414.1.1 or 414.1.2.
414.1.1 Digital Television Tuners. Digital television
tuners shall provide audio description processing that conforms to
ATSC A/53 Digital Television Standard, Part 5 (2014) (incorporated
by reference, see 702.2.1). Digital television tuners shall
provide processing of audio description when encoded as a Visually
Impaired (VI) associated audio service that is provided as a
complete program mix containing audio description according to the
ATSC A/53 standard.
414.1.2 Other ICT. ICT other than digital television
tuners shall provide audio description processing.
415 User Controls for Captions and Audio Descriptions
415.1 General. Where ICT displays video with synchronized
audio, ICT shall provide user controls for closed captions and
audio descriptions conforming to 415.1.
EXCEPTION: Devices for personal use shall not be required to
conform to 415.1 provided that captions and audio descriptions can
be enabled through system-wide platform settings.
415.1.1 Caption Controls. Where ICT provides operable
parts for volume control, ICT shall also provide operable parts for
caption selection.
415.1.2 Audio Description Controls. Where ICT provides
operable parts for program selection, ICT shall also provide
operable parts for the selection of audio description.
Chapter 5: Software 501 General
501.1 Scope. The requirements of Chapter 5 shall apply to
software where required by 508 Chapter 2 (Scoping Requirements),
255 Chapter 2 (Scoping Requirements), and where otherwise
referenced in any other chapter of the Revised 508 Standards or
Revised 255 Guidelines.
EXCEPTION: Where Web applications do not have access to platform
accessibility services and do not include components that have
access to platform accessibility services, they shall not be
required to conform to 502 or 503 provided that they conform to
Level A and Level AA Success Criteria and Conformance Requirements
in WCAG 2.0 (incorporated by reference, see 702.10.1).
502 Interoperability With Assistive Technology
502.1 General. Software shall interoperate with assistive
technology and shall conform to 502.
EXCEPTION: ICT conforming to 402 shall not be required to
conform to 502.
502.2 Documented Accessibility Features. Software with
platform features defined in platform documentation as
accessibility features shall conform to 502.2.
502.2.1 User Control of Accessibility Features. Platform
software shall provide user control over platform features that are
defined in the platform documentation as accessibility
features.
502.2.2 No Disruption of Accessibility Features. Software
shall not disrupt platform features that are defined in the
platform documentation as accessibility features.
502.3 Accessibility Services. Platform software and
software tools that are provided by the platform developer shall
provide a documented set of accessibility services that support
applications running on the platform to interoperate with assistive
technology and shall conform to 502.3. Applications that are also
platforms shall expose the underlying platform accessibility
services or implement other documented accessibility services.
502.3.1 Object Information. The object role, state(s),
properties, boundary, name, and description shall be
programmatically determinable.
502.3.2 Modification of Object Information. States and
properties that can be set by the user shall be capable of being
set programmatically, including through assistive technology.
502.3.3 Row, Column, and Headers. If an object is in a
data table, the occupied rows and columns, and any headers
associated with those rows or columns, shall be programmatically
determinable.
502.3.4 Values. Any current value(s), and any set or
range of allowable values associated with an object, shall be
programmatically determinable.
502.3.5 Modification of Values. Values that can be set by
the user shall be capable of being set programmatically, including
through assistive technology.
502.3.6 Label Relationships. Any relationship that a
component has as a label for another component, or of being labeled
by another component, shall be programmatically determinable.
502.3.7 Hierarchical Relationships. Any hierarchical
(parent-child) relationship that a component has as a container
for, or being contained by, another component shall be
programmatically determinable.
502.3.8 Text. The content of text objects, text
attributes, and the boundary of text rendered to the screen, shall
be programmatically determinable.
502.3.9 Modification of Text. Text that can be set by the
user shall be capable of being set programmatically, including
through assistive technology.
502.3.10 List of Actions. A list of all actions that can
be executed on an object shall be programmatically
determinable.
502.3.11 Actions on Objects. Applications shall allow
assistive technology to programmatically execute available actions
on objects.
502.3.12 Focus Cursor. Applications shall expose
information and mechanisms necessary to track focus, text insertion
point, and selection attributes of user interface components.
502.3.13 Modification of Focus Cursor. Focus, text
insertion point, and selection attributes that can be set by the
user shall be capable of being set programmatically, including
through the use of assistive technology.
502.3.14 Event Notification. Notification of events
relevant to user interactions, including but not limited to,
changes in the component's state(s), value, name, description, or
boundary, shall be available to assistive technology.
502.4 Platform Accessibility Features. Platforms and
platform software shall conform to the requirements in ANSI/HFES
200.2, Human Factors Engineering of Software User Interfaces - Part
2: Accessibility (2008) (incorporated by reference, see
702.4.1) listed below:
A. Section 9.3.3 Enable sequential entry of multiple (chorded)
keystrokes;
B. Section 9.3.4 Provide adjustment of delay before key
acceptance;
C. Section 9.3.5 Provide adjustment of same-key double-strike
acceptance;
D. Section 10.6.7 Allow users to choose visual alternative for
audio output;
E. Section 10.6.8 Synchronize audio equivalents for visual
events;
F. Section 10.6.9 Provide speech output services; and
G. Section 10.7.1 Display any captions provided.
503 Applications
503.1 General. Applications shall conform to 503.
503.2 User Preferences. Applications shall permit user
preferences from platform settings for color, contrast, font type,
font size, and focus cursor.
EXCEPTION: Applications that are designed to be isolated from
their underlying platform software, including Web applications,
shall not be required to conform to 503.2.
503.3 Alternative User Interfaces. Where an application
provides an alternative user interface that functions as assistive
technology, the application shall use platform and other industry
standard accessibility services.
503.4 User Controls for Captions and Audio Description.
Where ICT displays video with synchronized audio, ICT shall provide
user controls for closed captions and audio descriptions conforming
to 503.4.
503.4.1 Caption Controls. Where user controls are
provided for volume adjustment, ICT shall provide user controls for
the selection of captions at the same menu level as the user
controls for volume or program selection.
503.4.2 Audio Description Controls. Where user controls
are provided for program selection, ICT shall provide user controls
for the selection of audio descriptions at the same menu level as
the user controls for volume or program selection.
504 Authoring Tools
504.1 General. Where an application is an authoring tool,
the application shall conform to 504 to the extent that information
required for accessibility is supported by the destination
format.
504.2 Content Creation or Editing. Authoring tools shall
provide a mode of operation to create or edit content that conforms
to Level A and Level AA Success Criteria and Conformance
Requirements in WCAG 2.0 (incorporated by reference, see
702.10.1) for all supported features and, as applicable, to file
formats supported by the authoring tool. Authoring tools shall
permit authors the option of overriding information required for
accessibility.
EXCEPTION: Authoring tools shall not be required to conform to
504.2 when used to directly edit plain text source code.
504.2.1 Preservation of Information Provided for
Accessibility in Format Conversion. Authoring tools shall, when
converting content from one format to another or saving content in
multiple formats, preserve the information required for
accessibility to the extent that the information is supported by
the destination format.
504.2.2 PDF Export. Authoring tools capable of exporting
PDF files that conform to ISO 32000-1:2008 (PDF 1.7) shall also be
capable of exporting PDF files that conform to ANSI/AIIM/ISO
14289-1:2016 (PDF/UA-1) (incorporated by reference, see
702.3.1).
504.3 Prompts. Authoring tools shall provide a mode of
operation that prompts authors to create content that conforms to
Level A and Level AA Success Criteria and Conformance Requirements
in WCAG 2.0 (incorporated by reference, see 702.10.1) for
supported features and, as applicable, to file formats supported by
the authoring tool.
504.4 Templates. Where templates are provided, templates
allowing content creation that conforms to Level A and Level AA
Success Criteria and Conformance Requirements in WCAG 2.0
(incorporated by reference, see 702.10.1) shall be provided
for a range of template uses for supported features and, as
applicable, to file formats supported by the authoring tool.
Chapter 6: Support Documentation and Services 601 General
601.1 Scope. The technical requirements in Chapter 6
shall apply to ICT support documentation and services where
required by 508 Chapter 2 (Scoping Requirements), 255 Chapter 2
(Scoping Requirements), and where otherwise referenced in any other
chapter of the Revised 508 Standards or Revised 255 Guidelines.
602 Support Documentation
602.1 General. Documentation that supports the use of ICT
shall conform to 602.
602.2 Accessibility and Compatibility Features.
Documentation shall list and explain how to use the accessibility
and compatibility features required by Chapters 4 and 5.
Documentation shall include accessibility features that are
built-in and accessibility features that provide compatibility with
assistive technology.
602.3 Electronic Support Documentation. Documentation in
electronic format, including Web-based self-service support, shall
conform to Level A and Level AA Success Criteria and Conformance
Requirements in WCAG 2.0 (incorporated by reference, see
702.10.1).
602.4 Alternate Formats for Non-Electronic Support
Documentation. Where support documentation is only provided in
non-electronic formats, alternate formats usable by individuals
with disabilities shall be provided upon request.
603 Support Services
603.1 General. ICT support services including, but not
limited to, help desks, call centers, training services, and
automated self-service technical support, shall conform to 603.
603.2 Information on Accessibility and Compatibility
Features. ICT support services shall include information on the
accessibility and compatibility features required by 602.2.
603.3 Accommodation of Communication Needs. Support
services shall be provided directly to the user or through a
referral to a point of contact. Such ICT support services shall
accommodate the communication needs of individuals with
disabilities.
Chapter 7: Referenced Standards 701 General
701.1 Scope. The standards referenced in Chapter 7 shall
apply to ICT where required by 508 Chapter 2 (Scoping
Requirements), 255 Chapter 2 (Scoping Requirements), and where
referenced in any other chapter of the Revised 508 Standards or
Revised 255 Guidelines.
702 Incorporation by Reference
702.1 Approved IBR Standards. The Director of the Office
of the Federal Register has approved these standards for
incorporation by reference into this part in accordance with 5
U.S.C. 552(a) and 1 CFR part 51. Copies of the referenced standards
may be inspected at the U.S. Access Board, 1331 F Street, NW.,
Suite 1000, Washington, DC 20004, (202) 272-0080, and may also be
obtained from the sources listed below. They are also available for
inspection at the National Archives and Records Administration
(NARA). For information on the availability of this material at
NARA, call 202-741-6030 or go to
http://www.archives.gov/federal_register/code_of_federal_regulations/ibr_locations.html.
702.2 Advanced Television Systems Committee (ATSC).
Copies of the referenced standard may be obtained from the Advanced
Television Systems Committee, 1776 K Street NW., Suite 200,
Washington, DC 20006-2304 (http://www.atsc.org).
702.2.1 ATSC A/53 Part 5:2014, Digital Television Standard,
Part 5 - AC-3 Audio System Characteristics, August 28, 2014,
IBR approved for Appendix C, Section 414.1.1.
702.3 Association for Information and Image Management
(AIIM). Copies of the referenced standard may be obtained from
AIIM,1100 Wayne Ave., Ste. 1100, Silver Spring, Maryland 20910
(http://www.aiim.org/Resources/Standards/AIIM_ISO_14289-1).
702.3.1 ANSI/AIIM/ISO 14289-1-2016, Document Management
Applications - Electronic Document File Format Enhancement for
Accessibility - Part 1: Use of ISO 32000-1 (PDF/UA-1),
ANSI-approved February 8, 2016, IBR approved for Appendix C,
Section 504.2.2.
702.4 Human Factors and Ergonomics Society (HFES). Copies
of the referenced standard may be obtained from the Human Factors
and Ergonomics Society, P.O. Box 1369, Santa Monica, CA 90406-1369
(http://www.hfes.org/Publications/ProductDetail.aspx?Id=76).
702.4.1 ANSI/HFES 200.2, Human Factors Engineering of
Software User Interfaces - Part 2: Accessibility, copyright
2008, IBR approved for Appendix C, Section 502.4.
702.5 Institute of Electrical and Electronics Engineers
(IEEE). Copies of the referenced standard may be obtained from
the Institute of Electrical and Electronics Engineers, 10662 Los
Vaqueros Circle, P.O. Box 3014, Los Alamitos, CA 90720-1264
(http://www.ieee.org).
702.5.1 ANSI/IEEE C63.19-2011, American National Standard for
Methods of Measurement of Compatibility between Wireless
Communications Devices and Hearing Aids, May 27, 2011, IBR approved
for Appendix C, Section 412.3.1.
702.6 International Code Council (ICC). Copies of the
referenced standard may be obtained from ICC Publications, 4051 W.
Flossmoor Road, Country Club Hills, IL 60478-5795
(http://www.iccsafe.org).
702.6.1 ICC A117.1-2009, Accessible and Usable Buildings and
Facilities, approved October 20, 2010, IBR approved for Appendix C,
Section 402.5.
702.7 International Telecommunications Union
Telecommunications Standardization Sector (ITU-T). Copies of
the referenced standards may be obtained from the International
Telecommunication Union, Telecommunications Standardization Sector,
Place des Nations CH-1211, Geneva 20, Switzerland
(http://www.itu.int/en/ITU-T).
702.7.1 ITU-T Recommendation E.161, Series E. Overall
Network Operation, Telephone Service, Service Operation and Human
Factors - International operation - Numbering plan of the
international telephone service, Arrangement of digits, letters and
symbols on telephones and other devices that can be used for
gaining access to a telephone network, February 2001, IBR approved
for Appendix C, Section 407.3.3.
702.7.2 ITU-T Recommendation G.722.2, Series G.
Transmission Systems and Media, Digital Systems and Networks -
Digital terminal equipment - Coding of analogue signals by methods
other than PCM, Wideband coding of speech at around 16 kbit/s using
Adaptive Multi-Rate Wideband (AMR-WB), July 2003, IBR approved for
Appendix C, Section 412.4.
702.8 Internet Engineering Task Force (IETF). Copies of
the referenced standard may be obtained from the Internet
Engineering Task Force (http://www.ietf.org).
702.8.1 IETF RFC 6716, Definition of the Opus Codec, September
2012, J.M. Valin, Mozilla Corporation, K. Vos, Skype Technologies
S.A., T. Terriberry, Mozilla Corporation, IBR approved for Appendix
C, Section 412.4.
702.9 Telecommunications Industry Association (TIA).
Copies of the referenced standard, published by the
Telecommunications Industry Association, may be obtained from IHS
Markit, 15 Inverness Way East, Englewood, CO 80112
(http://global.ihs.com).
702.9.1 TIA-1083-B, Telecommunications - Communications Products
- Handset Magnetic Measurement Procedures and Performance
Requirements, October 2015, IBR approved for Appendix C, Section
412.3.2.
702.10 Worldwide Web Consortium (W3C). Copies of the
referenced standard may be obtained from the W3C Web Accessibility
Initiative, Massachusetts Institute of Technology, 32 Vassar
Street, Room 32-G515, Cambridge, MA 02139
(http://www.w3.org/TR/WCAG20).
702.10.1 WCAG 2.0, Web Content Accessibility Guidelines, W3C
Recommendation, December 11, 2008, IBR approved for: Appendix A
(Section 508 of the Rehabilitation Act: Application and Scoping
Requirements), Sections E205.4, E205.4 Exception, E205.4.1, E207.2,
E207.2 Exception 2, E207.2 Exception 3, E207.2.1, E207.3; Appendix
B (Section 255 of the Communications Act: Application and Scoping
Requirements), C203.1, C203.1 Exception, C203.1.1, C205.2, C205.2
Exception 2, C205.2 Exception 3, C205.2.1, C205.3; and Appendix C
(Functional Performance Criteria and Technical Requirements), 408.3
Exception, 501.1 Exception, 504.2, 504.3, 504.4, and 602.3.
[82 FR 5832, Jan. 18, 2017, as amended at 83 FR 2916, Jan. 22,
2018]