Complaint Processing Procedures

Sections

• 38.69
  § 38.69 Complaint filing.
• 38.70
  § 38.70 Required contents of complaint.
• 38.71
  § 38.71 Right to representation.
• 38.72
  § 38.72 Required elements of a recipient's complaint processing procedures.
• 38.73
  § 38.73 Responsibility for developing and publishing complaint processing procedures for service providers.
• 38.74
  § 38.74 Recipient's obligations when it determines that it has no jurisdiction over a complaint.
• 38.75
  § 38.75 If the complainant is dissatisfied after receiving a Notice of Final Action.
• 38.76
  § 38.76 If a recipient fails to issue a Notice of Final Action within 90 days after the complaint was filed.
• 38.77
  § 38.77 Extension of deadline to file complaint.
• 38.78
  § 38.78 Determinations regarding acceptance of complaints.
• 38.79
  § 38.79 When a complaint contains insufficient information.
• 38.80
  § 38.80 Lack of jurisdiction.
• 38.81
  § 38.81 Complaint referral.
• 38.82
  § 38.82 Notice that complaint will not be accepted.
• 38.83
  § 38.83 Notice of complaint acceptance.
• 38.84
  § 38.84 Contacting CRC about a complaint.
• 38.85
  § 38.85 Alternative dispute resolution.