Title 14

PART 382

Part 382 - Nondiscrimination On The Basis Of Disability In Air Travel

PART 382 - NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL Authority:49 U.S.C. 41705. Source:Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, unless otherwise noted.

14:4.0.1.4.63.1SUBPART A
Subpart A - General Provisions
14:4.0.1.4.63.1.24.1SECTION 382.1
   382.1 What is the purpose of this part
14:4.0.1.4.63.1.24.2SECTION 382.3
   382.3 What do the terms in this rule mean
14:4.0.1.4.63.1.24.3SECTION 382.5
   382.5 When are U.S. and foreign carriers required to begin complying with the provisions of this part
14:4.0.1.4.63.1.24.4SECTION 382.7
   382.7 To whom do the provisions of this part apply
14:4.0.1.4.63.1.24.5SECTION 382.9
   382.9 What may foreign carriers do if they believe a provision of a foreign nation's law conflicts with compliance with a provision of this part
14:4.0.1.4.63.1.24.6SECTION 382.10
   382.10 How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities
14:4.0.1.4.63.2SUBPART B
Subpart B - Nondiscrimination and Access to Services and Information
14:4.0.1.4.63.2.24.1SECTION 382.11
   382.11 What is the general nondiscrimination requirement of this part
14:4.0.1.4.63.2.24.2SECTION 382.13
   382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination
14:4.0.1.4.63.2.24.3SECTION 382.15
   382.15 Do carriers have to make sure that contractors comply with the requirements of this Part
14:4.0.1.4.63.2.24.4SECTION 382.17
   382.17 May carriers limit the number of passengers with a disability on a flight
14:4.0.1.4.63.2.24.5SECTION 382.19
   382.19 May carriers refuse to provide transportation on the basis of disability
14:4.0.1.4.63.2.24.6SECTION 382.21
   382.21 May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition
14:4.0.1.4.63.2.24.7SECTION 382.23
   382.23 May carriers require a passenger with a disability to provide a medical certificate
14:4.0.1.4.63.2.24.8SECTION 382.25
   382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight
14:4.0.1.4.63.2.24.9SECTION 382.27
   382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight
14:4.0.1.4.63.2.24.10SECTION 382.29
   382.29 May a carrier require a passenger with a disability to travel with a safety assistant
14:4.0.1.4.63.2.24.11SECTION 382.31
   382.31 May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule
14:4.0.1.4.63.2.24.12SECTION 382.33
   382.33 May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers
14:4.0.1.4.63.2.24.13SECTION 382.35
   382.35 May carriers require passengers with a disability to sign waivers or releases
14:4.0.1.4.63.3SUBPART C
Subpart C - Information for Passengers
14:4.0.1.4.63.3.24.1SECTION 382.41
   382.41 What flight-related information must carriers provide to qualified individuals with a disability
14:4.0.1.4.63.3.24.2SECTION 382.43
   382.43 Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities
14:4.0.1.4.63.3.24.3SECTION 382.45
   382.45 Must carriers make copies of this Part available to passengers
14:4.0.1.4.63.4SUBPART D
Subpart D - Accessibility of Airport Facilities
14:4.0.1.4.63.4.24.1SECTION 382.51
   382.51 What requirements must carriers meet concerning the accessibility of airport facilities
14:4.0.1.4.63.4.24.2SECTION 382.53
   382.53 What information must carriers give individuals with a vision or hearing impairment at airports
14:4.0.1.4.63.4.24.3SECTION 382.55
   382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments
14:4.0.1.4.63.4.24.4SECTION 382.57
   382.57 What accessibility requirements apply to automated airport kiosks
14:4.0.1.4.63.5SUBPART E
Subpart E - Accessibility of Aircraft and Service Animals on Aircraft
14:4.0.1.4.63.5.24.1SECTION 382.61
   382.61 What are the requirements for movable aisle armrests
14:4.0.1.4.63.5.24.2SECTION 382.63
   382.63 What are the requirements for accessible lavatories
14:4.0.1.4.63.5.24.3SECTION 382.65
   382.65 What are the requirements concerning on-board wheelchairs
14:4.0.1.4.63.5.24.4SECTION 382.67
   382.67 What is the requirement for priority space in the cabin to store passengers' wheelchairs
14:4.0.1.4.63.5.24.5SECTION 382.69
   382.69 What requirements must carriers meet concerning the accessibility of videos, DVDs, and other audio-visual presentations shown on-aircraft to individuals who are deaf or hard of hearing
14:4.0.1.4.63.5.24.6SECTION 382.71
   382.71 What other aircraft accessibility requirements apply to carriers
14:4.0.1.4.63.5.24.7SECTION 382.73
   382.73 How do carriers determine if an animal is a service animal that must be accepted for transport? May a carrier require that a service animal be under the control of the service animal user or handler
14:4.0.1.4.63.5.24.8SECTION 382.74
   382.74 How many service animals must a carrier transport in the cabin of aircraft
14:4.0.1.4.63.5.24.9SECTION 382.75
   382.75 May a carrier require documentation from passengers with disabilities seeking to travel with a service animal
14:4.0.1.4.63.5.24.10SECTION 382.76
   382.76 May a carrier require a service animal user to check-in physically at the airport
14:4.0.1.4.63.5.24.11SECTION 382.77
   382.77 May carriers restrict the location and placement of service animals on aircraft
14:4.0.1.4.63.5.24.12SECTION 382.78
   382.78 May carriers charge individuals with disabilities for the damage their service animal causes
14:4.0.1.4.63.5.24.13SECTION 382.79
   382.79 Under what other circumstances may carriers refuse to provide transportation to a service animal traveling with a passenger with a disability
14:4.0.1.4.63.5.24.14SECTION 382.80
   382.80 May carriers impose additional restrictions on the transport of service animals
14:4.0.1.4.63.6SUBPART F
Subpart F - Seating Accommodations
14:4.0.1.4.63.6.24.1SECTION 382.81
   382.81 For which passengers must carriers make seating accommodations
14:4.0.1.4.63.6.24.2SECTION 382.83
   382.83 Through what mechanisms do carriers make seating accommodations
14:4.0.1.4.63.6.24.3SECTION 382.85
   382.85 What seating accommodations must carriers make to passengers in circumstances not covered by § 382.81 (a) through (d)
14:4.0.1.4.63.6.24.4SECTION 382.87
   382.87 What other requirements pertain to seating for passengers with a disability
14:4.0.1.4.63.7SUBPART G
Subpart G - Boarding, Deplaning, and Connecting Assistance
14:4.0.1.4.63.7.24.1SECTION 382.91
   382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal
14:4.0.1.4.63.7.24.2SECTION 382.93
   382.93 Must carriers offer preboarding to passengers with a disability
14:4.0.1.4.63.7.24.3SECTION 382.95
   382.95 What are carriers' general obligations with respect to boarding and deplaning assistance
14:4.0.1.4.63.7.24.4SECTION 382.97
   382.97 To which aircraft does the requirement to provide boarding and deplaning assistance through the use of lifts apply
14:4.0.1.4.63.7.24.5SECTION 382.99
   382.99 What agreements must carriers have with the airports they serve
14:4.0.1.4.63.7.24.6SECTION 382.101
   382.101 What other boarding and deplaning assistance must carriers provide
14:4.0.1.4.63.7.24.7SECTION 382.103
   382.103 May a carrier leave a passenger unattended in a wheelchair or other device
14:4.0.1.4.63.7.24.8SECTION 382.105
   382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance
14:4.0.1.4.63.8SUBPART H
Subpart H - Services on Aircraft
14:4.0.1.4.63.8.24.1SECTION 382.111
   382.111 What services must carriers provide to passengers with a disability on board the aircraft
14:4.0.1.4.63.8.24.2SECTION 382.113
   382.113 What services are carriers not required to provide to passengers with a disability on board the aircraft
14:4.0.1.4.63.8.24.3SECTION 382.115
   382.115 What requirements apply to on-board safety briefings
14:4.0.1.4.63.8.24.4SECTION 382.119
   382.119 What information must carriers give individuals with vision or hearing impairment on aircraft
14:4.0.1.4.63.9SUBPART I
Subpart I - Stowage of Wheelchairs, Other Mobility Aids, and Other Assistive Devices
14:4.0.1.4.63.9.24.1SECTION 382.121
   382.121 What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin
14:4.0.1.4.63.9.24.2SECTION 382.123
   382.123 What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices
14:4.0.1.4.63.9.24.3SECTION 382.125
   382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment
14:4.0.1.4.63.9.24.4SECTION 382.127
   382.127 What procedures apply to stowage of battery-powered mobility aids
14:4.0.1.4.63.9.24.5SECTION 382.129
   382.129 What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage
14:4.0.1.4.63.9.24.6SECTION 382.131
   382.131 Do baggage liability limits apply to mobility aids and other assistive devices
14:4.0.1.4.63.9.24.7SECTION 382.133
   382.133 What are the requirements concerning the evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight
14:4.0.1.4.63.10SUBPART J
Subpart J - Training and Administrative Provisions
14:4.0.1.4.63.10.24.1SECTION 382.141
   382.141 What training are carriers required to provide for their personnel
14:4.0.1.4.63.10.24.2SECTION 382.143
   382.143 When must carriers complete training for their personnel
14:4.0.1.4.63.10.24.3SECTION 382.145
   382.145 What records concerning training must carriers retain
14:4.0.1.4.63.11SUBPART K
Subpart K - Complaints and Enforcement Procedures
14:4.0.1.4.63.11.24.1SECTION 382.151
   382.151 What are the requirements for providing Complaints Resolution Officials
14:4.0.1.4.63.11.24.2SECTION 382.153
   382.153 What actions do CROs take on complaints
14:4.0.1.4.63.11.24.3SECTION 382.155
   382.155 How must carriers respond to written complaints
14:4.0.1.4.63.11.24.4SECTION 382.157
   382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints
14:4.0.1.4.63.11.24.5SECTION 382.159
   382.159 How are complaints filed with DOT
14:4.0.1.4.63.12SUBPART 0
14:4.0.1.4.63.13.24.1.10APPENDIX Appendix A
   Appendix A to Part 382 - Report of Disability-Related Complaint Data
14:4.0.1.4.63.13.24.1.11APPENDIX Appendix B
   Appendix B to Part 382 - Cross-Reference Table